Terms and Conditions


1. General Information

1.1 These Terms of Sale apply to every Voucher you purchase from Twenty2 Restaurant via The Twenty2 Webshop Dublin 4 Webshop.

1.2 Twenty2 Webshop sells vouchers on behalf of Twenty2 Restaurant of [Company name] Limited, a company registered in Ireland and with its registered office at Twenty2 Restaurant, 22 Sion Hill Road, Drumcondra, Dublin 9. Twenty2 Restaurant’s company registration number is Sion Hill Restaurant Limited t/a Twenty2 Restaurant No. 555713 and its VAT number is 3330543LH

1.3 Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the “Voucher Holder”) to receive the Promoted Offering from Twenty2 Restaurant during the period of time stated on the Voucher (the “Redemption Period”).

1.4 The Twenty2 Webshop Offering shall mean the goods and/or services to be supplied and/or provided by Twenty2 Restaurant to the Voucher Holder, as specified on Twenty2 Restaurant’s Webshop and on the Voucher.

1.5 Twenty2 Webshop does not sell, supply and/or provide the Twenty2 Restaurant Offering. It only sells and supplies the Voucher.

1.6 These Terms of Sale were last updated on 04/11/2016. Twenty2 Webshop reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Voucher.

2. Purchase of a Voucher

2.1 You must be at least 23 years old to purchase a Voucher. Before you can make a purchase you need to register and create an account with Twenty2 Restaurant.

2.2 By clicking on the “Buy Now” button you submit an offer to Twenty2 Webshop to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email from Twenty2 Webshop confirming acceptance of your offer. Twenty2 Webshop expressly reserves the right to reject your offer. In addition, even if Twenty2 Webshop has accepted your offer, it can cancel the contract at any time if it reasonably suspects that you have committed or that you may be committing any fraud against Twenty2 Restaurant, an affiliated third party of Twenty2 Webshop or another Merchant.


3. Redemption of a Voucher

3.1 Unless expressly stated otherwise:

(a) the Voucher can only be redeemed once;

(b) the Voucher can only be redeemed with the Twenty2 Restaurant and not with Twenty2 Webshop.

(c) you must follow the redemption instructions associated with the Voucher when you redeem the Voucher with Twenty2 Restaurant.

3.2 All Vouchers sold by Twenty2 Webshop are single-purpose Vouchers which can only be redeemed with Twenty2 Restaurant.

3.3 In order to redeem a Voucher you must present it to Twenty2 Restaurant within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore and you are not entitled to any reimbursement or compensation.

3.4 If you redeem the Voucher for goods and/or services other than the Promoted Offering, you will not be entitled to a credit, cash refund or new Voucher for the difference between the value of the Merchant Offering and the actual value of the goods and/or services supplied and/or provided by Twenty2 Restaurant to you.

3.5 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher with Twenty2 Restaurant for less than the original (un-discounted) value of the Merchant Offering, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.

3.6 On behalf of the Twenty2 Restaurant, Twenty2 Webshop may collect booking fees or other costs associated with the purchase and/or redemption of a Voucher. All such fees or costs (if any) will be communicated to you before you purchase the Voucher.

3.7 In the event that Twenty2 Restaurant cannot supply and/or provide the Promoted Offering as described for unforeseen reasons, Twenty2 Webshop will notify you as soon as possible by email. Twenty2 Webshop will offer you either a new voucher with comparable benefits (if available) or the repayment of the purchase price of the Voucher.

4. Use of a Voucher

4.1 Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).

4.2 Your Voucher is solely your responsibility. Neither Twenty2 Webshop nor Twenty2 Restaurant are responsible for lost or stolen Vouchers or for retrieving Voucher reference numbers or Voucher security codes.

4.3 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.

4.4 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Twenty2 Restaurant’s discretion.

4.5 The reproduction of a Voucher is prohibited.

4.6 The commercial trade of a Voucher is prohibited.

5. Cancellation (and exceptions), Refunds and Problems

5.1 You have a statutory right to cancel your purchase of the Voucher within 14 calendar days after the day you receive the confirmation email (the “Voucher Cancellation Period”). However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request Twenty2 Webshop to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. Since Twenty2 Webshop is not responsible for the supply or provision of the Promoted Offering, once your Voucher is redeemed Twenty2 Webshop has completed its services to you in full.

5.2 If you want to cancel your purchase of a Voucher you can do so in any of the following ways:

5.2.1 by emailing info@twenty2.ie

5.2.2 by calling the customer service team at 00353 (0)1 8371234

5.2.3 by contacting us at http://www.twenty2.ie/contact-information/

5.2.4 by writing us at the address mentioned in section 1.2.

5.3 If you cancel your purchase of the Voucher in accordance with this section 5, Twenty2 Webshop will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed Twenty2 Webshop about your cancellation.

5.4 If you have been unable to redeem your Voucher with Twenty2 Restaurant before the expiry of the Redemption Period through no fault of your own, you may be entitled to a refund. In order to receive a refund, you must prove to Twenty2 Restaurant’s reasonable satisfaction that your inability to redeem the Voucher was not your fault. The decision to grant a refund is within the sole discretion of Twenty2 Restaurant.

5.5 If you redeem your Voucher, but Twenty2 Restaurant has not properly provided you with the Promoted Offering, or if you have a complaint regarding the provision of the Promoted Offering, you must take action against the Twenty2 Restaurant directly. This is because Twenty2 Restaurant, and not Twenty2 Webshop, is responsible for the supply and/or provision of the Promoted Offering. Twenty2 Webshop only sells and supplies the Voucher. However, if you and Twenty2 Restaurant cannot agree on how to resolve the complaint, Twenty2 Webshop may, upon your request, try to help resolve the issue between you and Twenty2 Restaurant.

5.6 Unless you expressly inform Twenty2 Webshop in advance not to, any refund in cash will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately at info@twenty2.ie If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. Twenty2 Webshop will not provide more than one refund.

5.7 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against Twenty2 Webshop related to, arising out of, or connected to that Voucher.

6. Responsibility for the Promoted Offering

6.1 Please note that Twenty2 Restaurant, and not Twenty2 Webshop, is:

6.1.1 the seller, supplier and/or provider of the Promoted Offering;

6.1.2 the party who enters into a contract with the Voucher Holder when the Voucher is redeemed; and

6.1.3 solely responsible for providing the Voucher Holder with the Promoted Offering and for the Promoted Offering itself.

7. Twenty2 Webshops Standards of Services and Liability

7.1 Twenty2 Webshop promises that:

7.1.1 it will exercise reasonable care and skill in performing its obligations under these Terms of Sale;

7.1.2 the Vouchers are of satisfactory quality and fit for their purpose; and

7.1.3 it shall not contravene the requirements of fairness or professional diligence in what it does.

7.2 Twenty2 Webshop is always liable for: (a) death and personal injury caused by Twenty2 Webshop’s negligence; (b) fraud or fraudulent misrepresentation made by itself; or (c) any implied contractual terms that cannot be excluded or limited under applicable law.

7.3 Other than as set out in section 7.2 above, Twenty2 Webshop is not liable for any other losses or damages you may suffer, including any indirect or consequential losses.

7.4 Twenty2 Webshop does not promise the completeness, fitness for purpose or legality of the Promoted Offering. Twenty2 Webshop is not liable for the quality, safety, usability or any other aspect of the Promoted Offering.

7.5 Twenty2 Webshop is not liable for any breach of an obligation under these Terms of Sale where it is hindered or prevented from carrying out its obligations by any cause outside of its reasonable control.

7.6 Other than the liability arising under section 7.2, which is unlimited, Twenty2 Webshop’s total liability to you will in no circumstances exceed the amount of 200% the purchase price of the Voucher.

7.7 In certain countries applicable law does not allow some or all of the exclusions and/or limitations set out in this section 7. If these laws apply to you, some or all of the above exclusions and/or limitations may not apply to you and you may have additional rights.

8. Twenty2 Webshop’s Site

Twenty2 Webshop’s Site (the “Site”) means the Internet website, mobile applications, electronic communications or services, or any location at which you can purchase a Voucher from Twenty2 Restaurant.